1. To start, please login to your Gorgias account and visit Settings > Rest API . You will reach a page that looks like this:


2. Next, in another tab login to your Chatdesk Trends account. If you don’t have one already, you can visit www.chatdesk.com/trends to create a free Chatdesk account. Open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Gorgias > Add Gorgias account

3. You will then need to enter the Gorgias credentials from step #1

4. Copy the Webhook URL from Trends

5. In your Gorgias account, visit Settings > Integrations > HTTP > Add HTTP integration

6. Make sure all triggers are selected and paste the webhook URL from Trends into “URL” as highlighted in the picture below:

7. Copy the JSON body template below.

JSON Body Template:

{

    "id": "{{ticket.id}}",

    "last_message_datetime": "{{ticket.last_message_datetime}}",

    "spam": "{{ticket.spam}}"

}

8. Paste the JSON body template from above into the highlighted area in the picture below:


If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.

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