This guide will walk you through the steps to setup Facebook as a new channel with Chatdesk Trends.
Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Facebook > Add Facebook Account
Login with a Facebook Account that has admin access to your company’s FB Pages
Authorize Chatdesk to view the list of FB Pages
Select your company FB Pages you would like to be tagged
Your Facebook account is now linked with Chatdesk Trends!
All Facebook posts, comments, and messages will be tagged automatically as they are received. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.
If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.