This guide will walk you through the steps to setup Instagram as a new channel with Chatdesk Trends.

Enable your Trends dashboard to automatically tag comments on your Instagram posts as well as @ mentions on external posts.

  1. Ensure that your Instagram page is linked to a Facebook Page - Details
  2. Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Instagram > Add Instagram Account
  3. Login with a Facebook Account that has admin access to the Facebook page (that is linked to your company Instagram account) 
  4. Authorize Chatdesk to view the list of Instagram Accounts then select your company Instagram Accounts you would like to be tagged

Your Instagram account is now linked with Chatdesk Trends!

All Instagram comments and mentions will be tagged automatically as they are received. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.

If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.

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