1. Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Olark > Add Olark Account

2. Add your company name

3. Log in to Olark dashboard > Settings > Integrations > Webhooks 

4. Copy paste Webhook URL from Chatdesk Trends

5. Click the first two checkboxes: “Send all transcripts automatically” and “Send offline messages

6. Click "Save"

If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.

Did this answer your question?