This guide will walk you through the steps to setup Twitter as a new channel with Chatdesk Trends.

  1. Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Twitter > Add Twitter Account
  2. Login with the your company’s Twitter account 
  3. Authorize Chatdesk to view Twitter messages

Your Twitter account is now linked with Chatdesk Trends!

All Twitter Messages and Timeline will be tagged automatically as they are received. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.

If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.

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