1. Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Zendesk Email > Add Zendesk Account

  2. Add your Zendesk subdomain (If you need help finding your Zendesk subdomain - link)

  3. Login with an account that has admin access to your company’s Zendesk

All emails will be tagged automatically as they are received in your Zendesk.
You can modify the Zendesk trigger to exclude certain groups of tickets. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.

If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.

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