This guide will walk you through the steps to setup LiveChat as a new channel with Chatdesk Trends.

  1. Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > LiveChat > Add LiveChat Account
  2. Login with an account that has admin access to your company’s LiveChat 

Your LiveChat account is now linked with Chatdesk Trends!

All chats and emails will be tagged automatically as they are received in your LiveChat. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.

If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.

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