To ensure Instagram DM access for third-party apps such as Chatdesk, please follow the steps below. More information about 3rd party application setting for Instagram can be found here.

  • Open the Instagram App on your phone & switch to your business account

  • Tap on the profile icon in the bottom right corner & then Tap on the settings menu (three lines) in the top right

  • Now tap Settings & navigate to Privacy > Messages

  • Under the 'Connected Tools' heading, turn on Allow Access to Messages

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