This guide will walk you through the steps to setup Powerfront Inside as a new channel with Chatdesk Trends.
1. You will first need to email your Powerfront Account Manager
a. Request this IP be whitelisted for access - 126.96.36.199
b. Request credentials for raw data access
2. Your Account Manager should send you the following: Username, Password, Host, Port, and Database
3. Please open your Chatdesk Trends dashboard. From here, please visit Settings > Channels > Powerfront Inside > Add Powerfront Account
4. Add your Username, Password, Host, Port, and Database
Your Powerfront Inside account is now linked with Chatdesk Trends!
All chats will be tagged automatically as they are received in your Powerfront. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.
If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot here to meet with our customer success team to get your questions answered.