Chatdesk

This guide will walk you through the steps to setup Front as a new channel with Chatdesk Trends.

Please open your <a href="https://trends.chatdesk.com/dashboard" rel="nofollow noopener noreferrer" target="_blank">Chatdesk Trends dashboard</a>. From here, please visit Settings &gt; Channels &gt; Front &gt; Add Front Inbox

Login with an account that has admin access to your company’s Front

Select the Front Inboxes that you would like to be Automatically Tagged

Copy the Webhook URL from Chatdesk Trends

Login to your Front account and visit Settings &gt; App Store &gt; All 

Search for "Webhooks" and click on See Details.

Enable the app if it is not already, and click on Configure App.

Ensure that "Send Full Event Data" is toggled on. ​

Navigate to Settings &gt; Rules &gt; Add a team rule

1. Please open your <a href="https://trends.chatdesk.com/dashboard" rel="nofollow noopener noreferrer" target="_blank">Chatdesk Trends dashboard</a>. From here, please visit Settings &gt; Channels &gt; Front &gt; Add Front Inbox
2. Login with an account that has admin access to your company’s Front
3. Select the Front Inboxes that you would like to be Automatically Tagged
4. Copy the Webhook URL from Chatdesk Trends
5. Login to your Front account and visit Settings &gt; App Store &gt; All 
6. Search for "Webhooks" and click on See Details.
7. Enable the app if it is not already, and click on Configure App.
8. Ensure that "Send Full Event Data" is toggled on. ​

9. Navigate to Settings &gt; Rules &gt; Add a team rule

Enter the following details in the new rule ​ ​Name ​Chatdesk Trends ​ ​WHEN ​Inbound message, Outbound message, Outbound reply ​ ​IF Inbox inbox included in ​Select the Inboxes you would like to view in your Trends dashboard ​

​THEN ​Select Send to a Webhook Paste the URL that you copied from Chatdesk Trends in step 4

Your Front Inboxes are now linked with Chatdesk Trends!

All emails and chats will be tagged automatically as they are received in your Front. Click “Explore” at the top of the screen to return to the main dashboard. You can use the “Channels” drop down to filter feedback by channel.

If you have any further questions regarding the setup process, please do not hesitate to reach out to us. You can book a time slot <a href="https://www.chatdesk.com/schedule-demo" rel="nofollow noopener noreferrer" target="_blank">here</a> to meet with our customer success team to get your questions answered.